Back To Basics

Back To Basics

  • Back to Basics: Why Do Members Lapse?

    There are many reasons members lapse, but so often the answer is some version of, “I didn’t see the value of membership, or I didn’t use my membership.” The organization’s internal response to this reasoning is usually something along the lines of, “But we sent you twenty emails telling you the value of membership and […]

  • Back to Basics: Membership Calculations

    Math doesn’t usually make it to the top of the list when people think about membership. And yet, if you work in a membership organization, you know that math and metrics are at the heart of what we do every day.  We use math to understand where we’re starting, to figure out what’s working, what our ROI looks […]

  • Testing New Tactics On a Budget

    It is rare to see a single, isolated marketing effort hit the jackpot. It happens, but the odds are in favor of the house. We often see organizations tie their hopes to one beautiful, noble, budget-breaking effort and then end up disappointed in the results. The efforts are often well conceived and expertly executed but for some cruel reason or another, they don’t deliver.

    Even with disappointing results, very few marketing efforts are a total waste. One effort builds on another. Don’t walk away from the table; revise your strategy by testing new and different tactics! Ongoing communication to the marketplace is essential. Communicating through different channels is a best practice; the magic is in the mix. It is important to test different tactics, measure results, and then test again. Here are a couple of ideas that you can test on a budget. Each tactic has ROI that is very easy to calculate.